QuickLaunch Smart Password ManagerTM
QuickLaunch Smart Password ManagerTM changes the entire process of password reset for end-users. Set defined security questions, recovery options, set global parameters for password expiry notifications, integrate with multiple Active Directories and access real-time reports and analytics.
Smart Password Manager Features
- Self-Service
- Adaptive Authentication
- Password Reset
- Password Expiry Notification
- Reporting & Analytics
- Help Desk
Self-Service
QuickLaunch Smart Password Manager is a self-service password reset solution to enable users to reset their passwords help desk support.
Adaptive Authentication
Smart Password Manager with Adaptive Authentication is an additional layer of authentication to ensure that only the verified end-user can access the account. It prompts the user for an additional factor of authentication if the user changes device, geo-location and access time. The factor could be a challenge question, YubiKey, Email OTP and/or SMS OTP.
Password Reset
QuickLaunch Smart Password Manager is a self-service password manager which allows the end-user to securely reset their own passwords. The user has to verify his/her identity through any of the factors of authentication preset by him/her.
Password Expiry Notification
Configure policies to send notifications about password expiration date
Reporting & Analytics
QuickLaunch Smart Password Manager showcases reports of Success v/s Failures during password reset activity, list of locked v/s disabled accounts, SMS Success v/s Failure, Product adoption report, and Username recovery.
Help Desk
On those occasions when a user is unable to utilize smart password manager self-service, QuickLaunch Smart Password Manager can assist Help Desk support the admin will verify the identity of the user by asking security question. If the user correctly answers them, then the admin can trigger a password reset request to the end-user.Join the 50+ Institutions who have upgraded their password management solution to Smart Password ManagerTM
FAQs
What is smart password manager?
Smart Password ManagerTM allows end-users to easily reset their Active Directory password using a wide range of factors, thereby eliminating the need of calling help desk for password reset. Our intuitive solution and state-of-the-art cloud operations make password reset a low risk and high value endeavor. Additionally, it gives back hours every day to IT and security teams.
Do you support multiple active directory?
Yes, we have out-of-the-box support for multiple active directories.
How do I connect with an enterprise active directory?
You can either whitelist our IP addresses or we can setup a site-to-site VPN tunnel between two networks.
NOTE: VPN tunnel shall be at an additional cost.
NOTE: VPN tunnel shall be at an additional cost.
What port shall I be using for password reset?
You should use LDAPS port.
Do I need a certificate to be deployed on our enterprise domain controllers?
Yes, you do need a certificate as password reset happens over a secure port, requiring a self-signed certificate or a valid certificate.
What recovery factors do you support for password reset?
Currently, Password Reset Tool supports challenge questions and answers, email, SMS and YubiKey.
Can users configure their own password recovery factors?
Yes, supports rule-based configuration on the basis of groups available in active directory. You have the option to make the factors mandatory or optional.
Can users configure their own factors?
Upon first successful login, users will be redirected to security setup page wherein they can configure their factors.
NOTE: This could be made mandatory or optional. If this setting is made mandatory, the users won’t be able to perform any activity before completing their factor configuration.
NOTE: This could be made mandatory or optional. If this setting is made mandatory, the users won’t be able to perform any activity before completing their factor configuration.
Can I administratively define my own enterprise questions?
Yes, you can pre-define your own questions for your users.
Can users create their own password recovery questions, or do they have to select from a globally preset list of questions?
Users can either create their own questions or select from a pool of administratively defined questions which are highly recommended by us.
How many email addresses are supported with email factor?
Administrators can enable two personal email addresses.
How many phone numbers are supported with SMS factor?
Administrators can enable two phone numbers.
How many countries are supported with SMS?
We can deliver SMS (text) messages to 200+ countries.
What if a user is unable to use password reset?
Users are allowed to use any of the available factors to help reset their password. In case of a complete lock-out, they can always still call enterprise help desk.
NOTE: We provide an intuitive help desk interface which could be used by enterprise help desk resource to help reset passwords for the end-users without having to connect with Active Directory.
NOTE: We provide an intuitive help desk interface which could be used by enterprise help desk resource to help reset passwords for the end-users without having to connect with Active Directory.
How can I enable smart password manager?
You can submit the request via your Customer Success representative, and they can get the services enabled for you.
NOTE: Our platform is self-serviceable, and all the settings can be configured by you.
NOTE: Our platform is self-serviceable, and all the settings can be configured by you.
What reports are available with smart password manager?
At present, we support the below mentioned reports:
- Success v/s Failures during password reset activity
- List of locked v/s disabled accounts
- SMS Success v/s Failure reports
- Product adoption report
- Username recovery report
Can users be given a notification to update their security profile after every ‘x’ days?
Yes, this is a configurable option.
Where are password policies defined?
Password policies are defined in the Active Directory. Smart Password ManagerTM leverages policies from the AD.
Can I store security questions and answers in the enterprise active directory?
Yes, you can store security questions and answers in the Enterprise Active Directory.
What if I do not have a mail relay server?
You can opt-in for a hosted mail relay server which shall come at an additional cost.
For how long time-based one-time passcode (totp) is valid?
TOTP is valid only for 15 minutes.
Can we customize the mail/SMS messages received by the end users?
Yes, you can easily customize mail/SMS messages.
"We believe our partnership with QuickLaunch will benefit us as much as it does our clients,” Perkins said. “It will allow both companies to support clients across an increased number of markets and enable us to provide them with an additional layer of security. And when you realize that 95% of enterprises experience identity-related breaches, that is something we think our clients can’t do without. "
David Perkins
Executive Vice President of Sales
Howard Technology Solutions "Jefferson Community College was manually handling the user account creation and management for years. Implementing QuickLaunch Automated User Provisioning (Banner® to AD®) is a huge step forward for our security infrastructure to know we are actively managing identities. It's going to tremendously enhance our audits and enhance IT productivity."
Don Horton
Chief Information Security Officer
"After years of managing a home-grown solution and attempts with other 3rd party tools, Colorado Christian University selected QuickLaunch to help manage digital identities for students, staff, and faculty. We have been able to improve the end-user experience, boost staff productivity, improve institutional security, and reduce technical debt all at an affordable cost. The experience working with QuickLaunch has gone well and we look forward to the next phase of our project."
Renee Martin
Chief Information Officer
"We have greatly improved the user experience for everyone trying to find and utilize the many application services available at Illinois College. We have also saved a significant amount of budget and time with password reset, allowing our users to reset their own passwords 24/7, rather than having to wait for the service desk to be open. Accounts are better secured now that they are tied to SSO and forced to comply with our AD password policy, and with MFA we look to provide even better security."
Patrick Brown
Chief Information Officer
"It was a pleasure working with the team at QuickLaunch during implementation. They were very knowledgeable of different systems and did an excellent job walking my team through the process to ensure a smooth transition to single sign-on."
Dr. Mondrail Myrick
Director of Information Technology
"We had only 3 weeks to get a full SSO and Adaptive MFA solution in place. QuickLaunch got us there, and we're still expanding our footprint today. I highly recommend them."
Allan Chen
Vice President for Institute Technology
"AIC is successfully using QuickLaunch SSO, MFA, and password management. We have doubled the number of SSO applications now that we have a secure authentication environment at a much lower cost than MFA competitors"
Mimi Roystan
Chief Information Officer
